Table 6. Factor analysis results

구분 성분
PROC & AUTO MANUAL CRM
P1 0.55 0.04 0.04
P2 0.69 0.01 -0.11
P3 0.71 0.08 0.05
P4 0.85 0.04 -0.04
A1 0.70 0.12 0.06
A2 0.85 -0.03 0.04
A3 0.51 0.22 -0.22
A4 0.62 0.13 0.29
M1 0.14 0.45 -0.16
M2 0.11 0.76 -0.08
M3 0.07 0.68 0.16
M4 0.05 0.54 0.05
C1 -0.10 0.55 0.35
C2 0.17 0.26 0.56
C3 0.01 -0.14 0.65
C4 -0.05 0.04 0.51
고유값 3.94 2.02 1.32
분산변량% 24.60 12.61 8.27
누적변량% 24.60 37.21 45.48
KMO=0.794, Bartlett’s test결과 χ2 =834.210 (df=120, Sig.=0.000).