Table 6. Factors brought positive effect in acquiring CRM 5 skills
구분
F3
F4
F5
F6
F7
F1
F11
○
○
○
F12
○
○
○
F13
○
○
○
F14
F2
F21
○
○
○
F22
○
○
○
○ : 정(+)의 영향