Table 1. Customer journey map in smart airport

Passenger travel journey	Smart airport applications	Information	Technology
Check-in stages	Smart check-in	Biographic/biometric	Kiosks, autonomous system, biometric tech, automated system
Bag drop stages	Smart baggage handling	Biographic/biometric	Automated system, RFID tech
Airport security control stage	Smart security	Biometric	Biometric tech
Border control stages	Smart border control	Biometric	Biometric tech, automated system, RFID tech
Boarding stage	Smart boarding	Travel information	RFID, automated system
Guide passenger during their journey	Smart apps for mobile devices	Different	Mobile devices